Welcome to Spencer Municipal Utilities!
SMU has a commitment to your privacy.
We follow federal privacy guidelines that require us to ask you for personal information like your social security number and driver’s license number. We appreciate your trust and work hard to protect this and all of your personal information. When you contact SMU, we will ask to verify your identity. We will also share account information including amount due and services subscribed to only those listed on your account. If you would like others to be listed on your account, please ask a Customer Service Representative for a Customer Privacy Verification Form.
A new or additional deposit may be required if a current customer whose initial deposit has been refunded or is found to be inadequate upon twelve days written notice of the need for such a requirement. The new or additional deposit shall ensure a total deposit equal to the two highest monthly billings for service during the previous twelve-month period and may apply to, but not limited to, customers who make two late payments in a twelve-month period or due to involuntary disconnection.
Deposits will be refunded in the form of a credit to a person’s active account when there is a twelve month history of on time payments. When an account is disconnected, the deposit will be applied to the final balance due. Any remaining credit will be transferred to other balances owed to the Utility. If there is a credit remaining after the balances due has been paid in full, a refund check will be mailed to the forwarding address provided by the customer. Any credit amounts less than $5.00 a refund will not be issued, but instead donated to a local charity of the Utilities choice.
Your monthly statement provides a listing of your charges, payments and credits as well as special messages regarding service or rate changes. Please take the time to read the monthly messages and to review your statement carefully to make sure your name and address are correct. You will generally be billed at the same time each month.
If you have questions about what your bill means, take a look at our bill explainer. If you still have questions, you can certainly contact us!
Utility Bills (Electric, Water, Sewer, and Garbage) are due the 20th of each month.
Communications Bills (Telephone, Internet, and Video) are due the 20th of each month.
If not paid by the due date, a penalty will be applied to the account. After a grace period, a final notice will be mailed to all accounts with a past due balance. This will provide the amount past due and the date the bill must be paid in order to avoid disconnection. Bills not paid by this date will be subject to a non-pay processing fee.
SMU understands that sometimes circumstances require you to make arrangements to delay payment of your bill. Please contact us as soon as you know you cannot pay the amount you owe. Payment plans are available and must be made in person at our Customer Service Center.
Bill Payment Options
SMU bills can be paid by automatic bank draft on the due date each month. There is an ACH form to fill out and SMU will need a voided check to process this payment request. The form is available on our website or from our Customer Service Center. SMU also accepts credit card and debit card payments through our website. You will need your account number and the amount due to process your payment. SMU also accepts check and cash payments. These are accepted through the mail, in our drop box at 520 2nd Avenue East, Suite 1, and in person if needed.
Utility Account Online
SmartHub is the center of customer engagement and currently available for SMU utility customers. With SmartHub you can make payments, notify customer service, check usage and communicate with us. It is easy to access through the web or a mobile device.
How do I sign up for SmartHub?
On the SmartHub app, you can register by choosing our company and clicking on the following icon:
On SmartHub web, you can register from our login page using the “New User?” link.
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What is the difference between the mobile app and the web version of SmartHub?
Our mobile apps are native applications that can be downloaded and installed on your compatible mobile phone or tablet device. The web version is internet accessible from any web enabled device. Both the mobile app and web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report problems.
What the minimum technical requirements for SmartHub?
SmartHub app is supported on the following platforms:
- iOS 12.1 and above (iPhone and/or iPad)
- Android 5.0 and above (Smartphones or tablets)
SmartHub web supported browsers:
- InternetExplorer 11+
- Chrome 30+
- Android 5.0+
- Firefox 27+
- Safari iOS 5.0+
- Safari OSX 9+
Is the SmartHub app secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How do I get the app for my phone?
Simply look for our name in the App Store for iOS or Google Play for Android. Search: SmartHub (not case sensitive but must be all one word); if duplicates appear, the correct app is provided by our partner, National Information Solutions Cooperative.
Do I have to buy the SmartHub app?
No. Our app is free to download and install.
Do I have to change the way I pay my bill to use SmartHub?
No. You can take advantage of all SmartHub features and continue to pay your bill as you currently do.
I have five accounts. Can I see them all in the app and on the web?
Yes. the web home page shows all your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the Bill & Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Can I make a payment on multiple accounts?
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts. You can pay the total due or change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget, then tap the Pay button. You can either pay the total due, or other amount.
How current is the account information I see in the App or on the Web?
The information you see in the app and in the web is shown in real-time, so it’s always accurate. However, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I find your offices and payment locations?
On the app, tap the Map and you will see all the office and payment locations available to you. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
On the web, click on “Location” under the Contact Us tab.
What is the recommended screen resolution for SmartHub on the web?
1280 x 1024
Spencer Municipal Utilities has gift certificates available for purchase if you’d like to give a gift. Just stop into our office at 520 2nd Avenue East, Suite 1 or give us a call at 580.5800 and we’ll get a gift certificate ready for you.