Residential Service Rates
Television Rates
Rate Structure Effective February 1, 2022 (prices per month, unless otherwise noted)
ULTIMATE
Ultimate Basic = $34.80
Ultimate Expanded Basic (Includes Basic) = $104.10
Ultimate Expanded Plus (Includes Expanded Basic) = $113.10
Ultimate HBO = $15.00
Ultimate Showtime/TMC = $15.00
Ultimate Cinemax = $9.00
Ultimate Starz/Encore = $10.00
Ultimate Set top box (required for each TV) = $3.00
Ultimate DVR 100 GB (2 streams, approx 40 hours of HD content)…..$10.00
DVR 250 GB (5 streams, approx 100 hours of HD content)…..$15.00
DVR 500 GB (5 streams, approx 200 hours of HD content)…..$20.00
Whole Home DVR included with all Ultimate DVR packages
CABLE
Basic Cable = $39.80
Basic Plus Cable (Includes Basic) = $109.10
SD Plus Cable (Basic Plus required) = $9.00
HBO Cable = $15.00
Showtime/TMC Cable = $15.00
Cinemax Cable = $9.00
Starz/Encore Cable = $10.00
SD Box, Cable Card = $3.00
HD Box, Cable Card = $5.00
DVR Box, Cable Card = $10.00
DVR Service (Required with DVR box) = $5.00
INSTALLATION / ACTIVATION / SUPPORT
Tiger Care Plan (residential customers, first six months billed in advance) = $10.00/month
Device Configuration at SMU (non SMU owned device) = $20.00/visit
Device Configuration at SMU (SMU-owned device) = $5.00/visit
Service Calls (normal business hours) =$55.00/hour + tax
Service Calls (after hours, 2-hour minimum) =$82.50/hour + tax
SecureIT Supported Install (residential customers) =$13.00/install
Install Fee =$55.00/hour + tax
Some services may require a deposit and installation/activation fee
Blind/Visually Impaired Options
Blind or visually impaired cable TV customers can request a device equipped with a voice-enabled user interface to assist by reading channel names, program titles and descriptions. For more information, or to request a device, please contact our customer service center at 712-580-5800.
WATCH TV EVERYWHERE
Available with many SMU cable channels; learn more on our Cable page or at watchtveverywhere.com.
Residential Internet Rates
Rate Structure Effective February 1, 2022 (prices per month, unless otherwise noted)
Wireless Internet Access (per SMU access device)……$5.00
Wi-Fi lets you enjoy the Internet wirelessly from most anywhere in your home. Many devices connect using Wi-Fi, including gaming systems, TVs, computers as well as mobile devices like phones and tablets. With Managed Wi-Fi from Spencer Municipal Utilities, our team handles it for you, so you won’t have to worry about router upgrades, troubleshooting, firmware updates, and even assisting you with connecting devices to your network. We can also help to recover and reset your Wi-Fi password safely. You can simply enjoy strong signals and fast Internet throughout your home. SMU’s managed Wi-Fi works in conjunction with your SMU Internet service and costs $5.00 per month per SMU wireless Internet access device.
RESIDENTIAL FIBER INTERNET PACKAGES
Residential Internet (1Mb/256Kb) = $35.00
Residential Internet (250Mb/250Mb) = $65.00
Residential Internet (500Mb/500Mb) = $100.00
Residential Internet (1Gb/1Gb) = $170.00
INSTALLATION / ACTIVATION / SUPPORT
Tiger Care Plan (residential customers, first 6 months billed in advance) = $10.00/month
Tiger Care plan includes home wire protection for all of your SMU Communication Services in addition to device configuration on devices in your home, or portable devices in our office.
Device Configuration at SMU (customer-owned device) = $20.00/visit
Device Configuration at SMU (SMU-owned device) = $5.00/visit
Communication Service Calls (normal business hours) = $55.00/hour + tax
Communication Service Calls (after hours, 2 hour minimum) = $82.50/hour + tax
Communication Service Calls (normal business hours) = $55.00/hour + tax
SecureIT Plus from SMU (residential customers) = $7.00/device
SecureIT Supported Install (residential customers) = $13.00/hour + tax
Communication Install Fee = $55.00/hour + tax
Some services may require a deposit and installation/activation fee.
Residential Telephone Rates
Rate Structure Effective April 1, 2021 (prices per month, unless otherwise noted)
RESIDENTIAL TELEPHONE
Residential Service & SLC = $15.00
RESIDENTIAL LONG DISTANCE
$0.12/minutes = no monthly charge
$0.10/minutes = $3.00/month
Unlimited Long Distance (includes standard features) = $20.00/month
RESIDENTIAL CALLING FEATURES
Anonymous Call Rejection (Standard Feature)…..$3.00
Auto Callback (*66) (Standard Feature)…..$3.00
Auto Recall (*69) (Standard Feature)…..$3.00
Call Forward-All Calls (Standard Feature)…..$3.00
Call Forward-Busy Line (Standard Feature)…..$1.00
Call Forward-No Answer (Standard Feature)…..$1.00
Caller ID Blocking (Standard Feature)…..$1.00
Caller ID + Call Waiting (Standard Feature)…..$6.00
Caller ID/Name & Number (Standard Feature)…..$4.00
Call Waiting/Cancel Call Waiting (Standard Feature)…..$4.00
Long Distance Alert (Standard Feature)…..$3.00
Priority/Custom Ringing (Standard Feature)…..$4.00
Remote Call Forwarding (Standard Feature)…..$3.00
Select Call Acceptance (Standard Feature)…..$3.00
Select Call Rejection (Standard Feature)…..$3.00
SimRing (Standard Feature)…..$3.00
Speed Dial/30 Numbers (Standard Feature)…..$3.00
Three-Way Calling (Standard Feature)…..$3.00
Toll Restriction (Standard Feature)…..$4.00
Warm Line (Standard Feature)…..$3.00
Do Not Disturb…..$3.00
Find Me/Follow Me…..$3.00
SmartScreen…..$3.00
Voice Mail…..$3.00
Additional Voice Mail…..$1.00
Distinctive Ring…..$4.00
Toll Restriction with PIN…..$4.00
Some services may require a deposit and installation/activation fee
INSTALLATION/ACTIVATION/SUPPORT
Tiger Care Plan (residential customers, first 6 months billed in advance) = $10.00/month
Device Configuration at SMU (non SMU owned device) = $20.00/visit
Device Configuration at SMU (SMU owned device) = $5.00/visit
Service Calls (normal business hours) = $55.00/hour + tax
Service Calls (after hours, 2-hour minimum) = $82.50/hour + tax
SecureIT Plus Supported Install (residential customers) = $13.00/install
Install Fee = $55.00/hour + tax
Some services may require a deposit and installation/activation fee.
As of December 15, 2014, nothing is changing to the service SMU provides telephone customers. The only change is that the Iowa law used to require Spencer to file a tariff with the Iowa Utilities Board (IUB) that defined Spencer’s rules and regulations for providing local service. The law has been changed to say that Spencer does not need to file a tariff with the IUB anymore. SMU now is required to provide a summary (The Standard Agreement) of their rules and regulations to customers. Here are copies of the detailed information:
Spencer Municipal Utilities Customer Notice
Spencer Municipal Utilities Standard Agreement
Spencer Municipal Utilities Services Catalog
Water Rates
Rate Structure Effective September 1, 2022 (prices per month, unless otherwise noted)
WATER SERVICES
Water Service Per 1,000 Gallons = $5.75
Monthly Customer Charge Per Service Address = $28.00
Water Sprinkler Service Per 1,000 Gallons = $6.75
5/8-inch Meter, Tap & Saddle Service Permit = Labor and Materials
1-inch Meter, Tap & Saddle Service Permit = Labor and Materials
Additional 5/8-inch Meter Service Permit = Materials
Additional 1-inch Meter Service Permit = Materials
Meter Test by SMU = $55.00
SEWER/SOLID WASTE RATES
Solid Waste, storm sewer, and sanitary sewer are controlled by the City of Spencer and billed for your convenience through Spencer Municipal Utilities. Questions about rates and policies should be directed to Spencer City Hall at 712-580-7200. Rates effective 8/1/22.
Rate Code SC/SR, All Metered Customers: 0-50,000 gallons = $0.00501 per gallon
Rate Code SC/SR, All Metered Customers: More than 50,000 gallons = $0.00451 per gallon
Availability Fee/Debt Surcharge
5/8″ meter: Availability Fee $4.50 and Debt Surcharge: $16.75
1.0″ meter: Availability Fee $8.00 and Debt Surcharge: $28.00
1.5″ meter: Availability Fee $15.00 and Debt Surcharge: $56.00
2.0″ meter: Availability Fee $24.00 and Debt Surcharge: $89.00
3.0″ meter: Availability Fee $60.00 and Debt Surcharge: $223.00
Rate Code S1, Non-metered Single Family = $33.86
Rate Code S2, Non-metered 1 Bedroom multi-family = $28.06
Rate Code S3, Non-metered 2 Bedroom multi-family = $33.86
Rate Code S6, Non-metered Commercial = $51.91
Rate Code S7, Non-metered Small Business = $33.86
RESIDENTIAL SOLID WASTE
Monthly Rate Per Dwelling Unit = $19.00
Residential Electric Rates
Rate Structure Effective March 1, 2022 (prices per month, unless otherwise noted)
RESIDENTIAL ELECTRIC SERVICES
All Kilowatt Hours (Energy Cost Adjustment applies) = $0.0615 per kWh
Meter Charge = $14.75
ENERGY COST ADJUSTMENT (ECA)
An Energy Cost Adjustment (ECA) will be calculated monthly on all energy usage (kWh’s) for all customer classes. The ECA is based on a rolling 12-month average of SMU’s cost for purchased power.
11/13/22 through 12/12/2022 = $0.02019 per kWh
What is an ECA?
Why does and ECA charge show up on my bill each month?
Why are there additional costs with making the electricity?
Is there anything that can be done about the ECA charge by SMU?
How do Spencer's rates compare?
While our state and community often benefit from a low cost of living, energy prices are rising nationwide. For some natural gas and propane users, their energy bill will increase at a higher rate. For customers like you, SMU has a proven record of managing costs to keep rates as low as possible. That commitment to you will never change. According to the 2018 electric rate study by the American Public Power Association (APPA), SMU residential electric customers tied for the eighth lowest residential rate out of 135 utilities with a rate of 8.1 cents per kilowatt hour in 2018. The data used in the study is what each utility reports to the Department of Energy and it is the average revenue per kilowatt hour. The average revenue consists of the rate, meter charge and ECA for SMU customers.
What can I do to keep unnecessary costs from my monthly bill?
State sales and local option sales taxes will be added to the rate when applicable to comply with the provisions of the Code of Iowa.
