SMU webmail email customers may have recently gotten a notice about their account that is NOT a message sent from SMU. This is just a reminder to be careful when opening emails from unknown senders. Spam emails can contain unknown links and typos. If you receive a similar message and aren’t sure if it is from us or not, pick up the phone and call us at the number on the top of your recent statement to verify before sharing any information.

Many utility scams involve criminals posing as natural gas, electric, or water provider employees-either in person, over the phone, or via the internet-and demanding immediate payment via cash, credit cards, or prepaid debit cards, supposedly to prevent service disconnection.

These criminals can be very convincing. They also often target those who are most vulnerable, including the elderly and non-native English speakers.

If you believe you have been targeted by utility scammers:

  • Hang up the phone or close the door, and call Spencer Municipal Utilities direct phone number.
  • Do not give the caller or visitor a prepaid card, a wire transfer, or any other form of payment, which may be difficult to trace.
  • Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or Social Security numbers.
  • Delete any emails from utilities that are not your service provider. Also, delete all suspicious emails that require immediate action to verify or demand personal information.