Frequently Asked Questions
Frequently Asked Water QuestionsNo Water/Low Water Pressure
If there is no water, or low pressure, it is likely an internal plumbing issue, however here are a few things to think about that might help solve the issue.
- Is it a problem with both the cold and hot water?
- Is the aerator clogged on the faucet?
- Is the water that's not working have a valve shut off or frozen if it is winter?
- Are your neighbors experiencing the same problem?
- Do you see or feel soft wet spots in the yard or pavement area?
- Do you see water outside running heavier than normal or where it normally isn't?
If you are experiencing dirty/cloudy water, some things to consider are:
- Has there been any internal plumbing done lately?
- If so, does the discoloration occur at all locations in the house?
If you have noticed a change in taste in your water, here are some things to consider.
- Is it a chemical/metallic taste? If so, do you notice it all the time or just certain times?
- Have you had any medicine changes (as certain medications may have this affect on taste)?
- What does the water smell like?
- Do you smell it at all locations in hot and cold temperatures?
Another things to try is to see if the water still smells when you fill a glass and move away from the faucet. If so, we recommend you contact us at 580-5800. If not, it could be an issue with the sewer or trap.
Some customers wonder how Spencer's water rates for hardness. Here in Spencer the normal range is:
130-160 mg/L CaCO3 or 7.5 to 8.7 grains
However, during our 2016 plant construction project it is between 18-19 grains.
For additional questions on SMU water, email us at firstname.lastname@example.org.