Frequently Asked Questions

How do I determine what speed is right for me?

This is something our customer service staff will talk through with you when signing up for service. By having some idea of what you’ll be doing with your internet connection when signing up for service, it will help us find a good fit for you. Things to think about include: checking email, social media use, online games, watching TV programs and movies. Along with those things, it is important to think about what type of devices and how many might be used at the same time. With technology today, a number of devices could be using that connection including: smart phones, laptops, tablets, e-Readers, PCs, Gaming Systems, HDTVs, Blu-ray players and digital cameras.

At SMU, we’ve got a variety of speeds available to meet all these needs including:

Basic (1Mb/256Kb)
Internet 10Mb/2Mb
Internet 15Mb/3Mb
Internet 30Mb/5Mb
Internet 50Mb/10Mb
Internet 100Mb/10Mb

Do I need to purchase a modem?

With Spencer Municipal Utilities as your Internet Service Provider, you will not need to purchase a modem as it is included in our service. The benefit of this is if you need a new one if the one you are using isn’t working properly any longer, we’ll just replace it for you with one that is capable of working with our system.

What equipment do I need if I want wireless?

With all of the technology available today that use wifi connections in the home, many enjoy the benefit of having a wireless connection. A wireless router is required for the internet connection to be wireless within a service address. This equipment is something you can purchase at a local retailer, or you can rent one from SMU for $5.00 a month. When setting up a wireless connection, SMU advises to make sure the wireless router is secure.

How many email addresses can I get?

With Internet service from Spencer Municipal Utilities, residential service can have up to 5 email addresses free of charge and business service can have up to 10 email addresses free of charge. When you sign up for service, we’ll ask if you are interested in setting up your email addresses. If you didn’t use all of them available when you signed up and would like to add some addresses to your account, you can give us a call at 580-5800 and we’ll be able to help you.

What are the risks if my wireless Internet isn’t secure?

Spencer Municipal Utilities would like to remind our Internet customers of our Acceptable Use Policy. SMU sets forth an Acceptable Use Policy with the intent of protecting our service, our customers, and their users of the Internet from potentially abusive actions taken by SMU customers. SMU suggests reviewing the policy, which can be found at www.smunet.net with those using your Internet account.

Another reminder is to make sure your wireless router is secure to help protect your account from potentially violating the Acceptable Use Policy. This is a concern with the increasing amount of devices in the home using a wireless internet connection.

Can I access my email from remote locations?

Webmail from SMU can be accessed anywhere there is an internet connection by visiting our website and using the link.

If I want to protect my computer, does SMU have services available?

If you are looking for a full service anti-virus software that protects your PC, controls the sites your kids visit and provides tools to make your hard drive run more efficiently, you may want to look into SecureIT Plus available through Spencer Municipal Utilities.

For additional questions on SMU internet, email us at customerservice@smunet.net.

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If you, a SMU customer, feel that you have processed a payment in error, please contact our customer service at 712-580-5800 or email us to request a refund.