Our customer service staff is available by phone Mondays-Fridays from 8am to 5pm. We also answer the phone 24 hours a day, 7 days a week, should any emergency arise. You can always give us a call at 712.580.5800.
Here are a few tips to help troubleshoot your equipment, if these don’t help, certainly give us a call! It is important that you leave all of your equipment plugged in and turned on when you call us. This will help us figure out your situation.
Frequently Asked Questions
Best Practices for Completing a Speed Test
Here are a few tips we recommend to get an accurate test of your upload and download speeds:
- Run the speed test from a wired device that is capable of supporting the speed that you are testing.
- Pick a geographic location close to you. The speed test server that is hosted by SMU, will give you the most accurate results.
- If possible, do not run a speed test on a wireless device; there are many variables that can affect the results.
- Run the test when no other devices are using the internet connection.
If you have question on completing a test, or questions on your results, feel free to contact our customer service center at 580.5800.
If you are in contact with our technical support team and need the link to remote support, click below.